Delivery

Do you deliver?


Yes! We offer delivery islandwide, except Sentosa, at an additional flat rate of $15. Otherwise, self-collection is available. Contact us for more details.




What are the delivery timings?


You may choose your preferred delivery time. However, do note that a grace period of 2 hours is required to ensure safe and prompt delivery in the event of bad traffic, etc. For example, 8AM - 10AM.





Customization

I heard TFG does customizations. Is it true?


Of course! Here at TFG, we believe every individual is unique and special, so should their bouquet be too! No bouquet done by TFG is the same.




Catalog vs Fully Customized Orders


Catalog Orders Head over to our "Shop" section to view the bouquets we have done up in the past. We offer a wide range of bouquet styles and options for you to choose! Customize it with your favourite colour by leaving a note in the "Bouquet Colour Theme/Customization Remarks (optional)" section. Remember to indicate the date you require the bouquet when you check out. Fully Customized Orders If you've seen through all the options and find none to your liking, we also accept custom orders. In fact, as we work mostly on customisation, we always get so excited on working with a different styling or arrangement! Head down to Pinterest and find a bouquet that speaks to you. Book your wedding day here or WhatsApp us directly at 8815 7749.





Stem Accessories

Ribbons





Macrame





Vase/Arrangements





Wrapped





Pearls





Twine






Delivery

Do you deliver?


Yes! We offer delivery islandwide, except Sentosa, at an additional flat rate of $15. Otherwise, self-collection is available. Contact us for more details.




What are the delivery timings?


You may choose your preferred delivery time. However, do note that a grace period of 2 hours is required to ensure safe and prompt delivery in the event of bad traffic, etc. For example, 8AM - 10AM.





Order

I have placed an order via the website. How do I know my order has been confirmed?


If you have placed an order via our website and have made payment via PayPal, you will soon receive a confirmation email or a WhatsApp message up to 5 working days. Otherwise, you will receive an email along with the payment details. Do note that we would require proof of payment. We sincerely apologize for the delay in our responses, we are constantly trying our best to serve our clients better.




I am not satisfied with my order.


We are truly sorry to hear that our bouquet did not meet your expectations. Do send us an image of the bouquet via WhatsApp and let us know. If reasonable, you can expect either 1) A brand new bouquet from us 2) A full refund Our clients' satisfaction and happiness is of utmost important to us and we want to make your experience with us a memorable one.




TFG has confirmed my order, but my wedding is nearing and she still hasn't reached out to me yet!


No worries dear! Relax, we will contact you on the week of your wedding. Due to high volume of orders each week, as humans, reaching out to you months in advance will cause us to forget some important details. If you still haven't heard from us in the week of your wedding, then please reach out to us at 91462443!




Where do I indicate the day I need the bouquet when placing order online?


When you check out, there is a note section. Do indicate the date you require the bouquet in that section.




Do you do walk-ins?


Unfortunately, we only accept orders placed 2 days in advance.
Walk-ins are therefore, unavailable.

Make sure to hit us up at 8815 7749 before your big day to ensure your bouquet can be done up in time!





Order via IG


Order via Email


Order


Customization

I heard TFG does customizations. Is it true?


Of course! Here at TFG, we believe every individual is unique and special, so should their bouquet be too! No bouquet done by TFG is the same.




Catalog vs Fully Customized Orders


Catalog Orders Head over to our "Shop" section to view the bouquets we have done up in the past. We offer a wide range of bouquet styles and options for you to choose! Customize it with your favourite colour by leaving a note in the "Bouquet Colour Theme/Customization Remarks (optional)" section. Remember to indicate the date you require the bouquet when you check out. Fully Customized Orders If you've seen through all the options and find none to your liking, we also accept custom orders. In fact, as we work mostly on customisation, we always get so excited on working with a different styling or arrangement! Head down to Pinterest and find a bouquet that speaks to you. Book your wedding day here or WhatsApp us directly at 8815 7749.





Stem Accessories

Ribbons





Macrame





Vase/Arrangements





Wrapped





Pearls





Twine






Customization

I heard TFG does customizations. Is it true?


Of course! Here at TFG, we believe every individual is unique and special, so should their bouquet be too! No bouquet done by TFG is the same.




Catalog vs Fully Customized Orders


Catalog Orders Head over to our "Shop" section to view the bouquets we have done up in the past. We offer a wide range of bouquet styles and options for you to choose! Customize it with your favourite colour by leaving a note in the "Bouquet Colour Theme/Customization Remarks (optional)" section. Remember to indicate the date you require the bouquet when you check out. Fully Customized Orders If you've seen through all the options and find none to your liking, we also accept custom orders. In fact, as we work mostly on customisation, we always get so excited on working with a different styling or arrangement! Head down to Pinterest and find a bouquet that speaks to you. Book your wedding day here or WhatsApp us directly at 8815 7749.





Stem Accessories

Ribbons





Macrame





Vase/Arrangements





Wrapped





Pearls





Twine