Question 1

Do you deliver?

Accepted Answer

Yes! We offer delivery islandwide with additional charges according to location. The price is quoted by our very own courier who is trained to deliver flowers in glass vases. Otherwise, self-collection is available. Contact us for more details.

Question 2

What are the delivery timings?

Accepted Answer

You may choose your preferred delivery time.
 
However, do note that a grace period of 3 hours is required to ensure safe and prompt delivery in the event of bad traffic, etc.
 
For example, 8AM - 11AM.

Question 3

My company is interested in collaborating with TFG.

Accepted Answer

We are truly honoured to be considered in your project.
Do contact us at syaf@theflowergodmothersg.com or 88157749.

Question 4

I heard TFG does customizations. Is it true?

Accepted Answer

Of course! Here at TFG, we believe every individual is unique and special, so should their bouquet be too! No bouquet done by TFG is the same.

Question 5

Catalog vs Fully Customized Orders

Accepted Answer

Catalog Orders
Head over to our "Shop" section to view the bouquets we have done up in the past. 
We offer a wide range of bouquet styles and options for you to choose!
 
Customize it with your favourite colour by leaving a note in the "Bouquet Colour Theme/Customization Remarks (optional)" section. 
 
Remember to indicate the date you require the bouquet when you check out.
 
Fully Customized Orders
If you've seen through all the options and find none to your liking, we also accept custom orders. In fact, as we work mostly on customisation, we always get so excited on working with a different styling or arrangement!
 
Head down to Pinterestand find a bouquet that speaks to you. 
Book your wedding day here or WhatsApp us directly at 8815 7749.

Question 6

I  have a preferred bouquet. Can you do it exactly the way it is?

Accepted Answer

Flowers are bloomed in a natural environment, and it comes in different shapes and sizes. No two flower is the same! This is due to different exposures, insects, sunlight, and water. 
 
Thus to recreate exactly the same is quite difficult, almost impossible.
However, feel free to share pictures that you've taken from the web and we will try to create something similar to your preferred bouquets. 
 
Do take note that some flowers are seasonal as well, and it may not be available during your event period. If it is unavailable, we will replace it with alternative flowers.

Question 7

I have placed an order via the website. How do I know my order has been confirmed?

Accepted Answer

If you have placed an order via our website and have made payment via PayPal, you will soon receive a confirmation email or a WhatsApp message up to 5 working days. Otherwise, you will receive an email along with the payment details. Do note that we would require proof of payment.
 
We sincerely apologize for the delay in our responses, we are constantly trying our best to serve our clients better.

Question 8

I am not satisfied with my order.

Accepted Answer

We are truly sorry to hear that our bouquet did not meet your expectations.
Do send us an image of the bouquet via WhatsApp and let us know.
 
If reasonable, you can expect either
1) A brand new bouquet from us
2) A full refund 
 
Our clients' satisfaction and happiness is of utmost important to us and we want to make your experience with us a memorable one.

Question 9

TFG has confirmed my order, but my wedding is nearing and she still hasn't reached out to me yet!"

Accepted Answer

No worries dear! Relax, we will contact you on the week of your wedding. Due to high volume of orders each week, as humans, reaching out to you months in advance will cause us to forget some important details.
 
If you still haven't heard from us in the week of your wedding, then please reach out to us at 88157749!

Question 10

Where do I indicate the day I need the bouquet when placing order online?

Accepted Answer

When you check out, there is a note section. Do indicate the date you require the bouquet in that section.

Question 11

Do you do walk-ins?

Accepted Answer

Unfortunately, we only accept orders placed 2 days in advance.
Walk-ins are therefore, unavailable.

Make sure to hit us up at 8815 7749 before your big day to ensure your bouquet can be done up in time!

Question 12

What are the available payment methods?

Accepted Answer

We accept payment through the following methods:
1. PayPal
2. Bank Transfers*
 
*We do not provide our bank account details on our website to maintain an acceptable level of security.

Question 13

What occasion does TFG cater to?

Accepted Answer

WEDDINGS & ENGAGEMENT

BIRTHDAY GIFTS

Question 14

Message/Gift Cards

Accepted Answer

If you wish to give a message card along with the bouquet, you may do so by either:
 
1) Indicate in the checkout page if no field is available to write your message
2) Send us an email indicating you wish to attach a message to your bouquet.
 
By default, we will fully customize your card. Let us know if you wish to see an example.

the flower godmother